Play Fun, Play
Wisely at helo88

At helo88, we believe every member deserves to enjoy our entertainment platform in a safe, controlled, and enjoyable environment. Responsible gaming is not merely a policy or terms of use — it is a core value that underpins every decision we make as a platform.

Today, many people use online entertainment platforms as a way to unwind and have fun after work. Most of our members play in a healthy way — they set limits, know when to stop, and treat it purely as entertainment. That said, we recognise that a small number of users may struggle to manage their gaming habits, and it is for this group that we are committed to providing serious and effective support.

That is why helo88 invests in a range of systems and control tools that empower members to manage their own gaming experience. From daily deposit limits to full self-exclusion options, we provide flexible choices for every situation. Our support team is also trained to identify signs of addiction and offer appropriate guidance to members who need it.

Helo88 also actively collaborates with relevant bodies to ensure our platform meets recognised responsible gaming standards. This includes youth protection, self-control mechanisms, and early detection procedures for at-risk members. This commitment is not static — we continually improve our systems and policies based on the latest research and member feedback.

One of the most important steps in responsible gaming is recognising the warning signs before a problem becomes more serious. Most issues related to gaming addiction develop gradually and often go unnoticed by the individual involved. Here is a guide to help you or a loved one identify these signs early.

In addition to the signs above, the following questions can help you assess yourself honestly:

• Have you ever played to escape stress or everyday life problems?
• Do you feel restless or irritable when you are unable to play?
• Have you ever tried to cut down on your playing time but failed to do so?
• Has gaming caused arguments with family or friends?
• Have you ever used money intended for basic needs for gaming purposes?

Helo88 provides a range of self-control tools specifically designed to help members proactively manage their gaming experience. These tools can be accessed directly through your account settings without needing to contact customer support.

• Deposit Limit: Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once a limit is set, our system will automatically block any deposit that exceeds it. Limits can only be decreased immediately, while increases require a 7-day cooling-off period for added protection.
• Loss Limit: Set the maximum loss you are willing to accept within a given period. Once the loss limit is reached, you will not be able to continue your session until the limit resets at the start of a new period.
• Session Time Limit: Set your permitted daily play time. The system will alert you as you approach the time limit and will automatically end your session once the limit is reached.
• Self-Break (Cool-off): A temporary break option of 24 hours, 7 days, 30 days, or 90 days. During the break period, you will not be able to log in or make deposits. This option is ideal if you feel you need a short pause from gaming activity.
• Reality Check: Set periodic reminders that will appear during your gaming session to keep you aware of how much time has passed and how much you have spent. This helps you stay informed and in control.
• Self-Exclusion: The most comprehensive option — block your account entirely for a minimum of 6 months up to 5 years, or permanently. During the exclusion period, the account cannot be accessed and no marketing communications will be sent to you.

Playing on an online platform should be an enjoyable entertainment activity, much like watching a film or pursuing another hobby. By practising healthy habits from the start, you can ensure your gaming experience remains positive and in control. Here is a practical guide from helo88 for our members:

• Set a Budget Before You Play: Before starting any session, decide in advance how much money you are comfortable spending on entertainment today. Treat this amount as an entertainment cost — just like buying a movie ticket or dining out. Never use money set aside for bills, food, or other necessities.
• Play for Entertainment, Not Income: Do not treat a gaming platform as a primary source of income or a way to solve financial problems. Game outcomes are random and unpredictable. Every amount you put in should be treated as an entertainment cost that may not be returned.
• Take Regular Breaks: Do not play continuously for excessively long periods. Set reminders to get up, move around, and rest every 45–60 minutes. Breaks help you make more rational decisions and prevent fatigue that can affect your judgement.
• Avoid Playing When Emotionally Unstable: Do not play when you are stressed, sad, angry, or under the influence of alcohol. An unstable emotional state can impair your judgement and lead to decisions you will later regret.
• Balance with Other Activities: Make sure gaming is just a small part of your balanced lifestyle. Set aside time for family, friends, sports, hobbies, and other activities that bring fulfilment and meaning to your life.
• Don't Chase Losses: If you have reached your loss limit for the day, stop. Attempting to recover losses by continuing to play is one of the most dangerous habits and often results in even greater losses.

Helo88 takes the protection of children and young people extremely seriously. Our platform is strictly for users aged 18 and above. We have a robust age verification system and a thorough KYC process to ensure no underage individual can access our services.

Our protective measures include:

• Mandatory Age Verification: All new members are required to submit valid identification documents during the registration and KYC verification process. Accounts will not be fully activated until age verification is successfully completed.
• Continuous Monitoring: Our system actively monitors suspicious activity patterns that may indicate underage use, and flagged accounts will be blocked and investigated immediately.
• A Guide for Parents: We encourage parents and guardians to use parental control software and ensure family devices are protected with strong passwords. Keep your login details secure and do not allow children to access your account.
• Immediate Reporting: If you suspect that a minor is using the helo88 platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

If you or someone you know needs help with a gaming problem, do not hesitate to reach out to professional support resources. Seeking help is a sign of strength, not weakness. helo88 fully supports your efforts to get the help you need.

• Counselling and Psychology Services Division (BPKP) Malaysia: Provides professional counselling and psychological support services for addiction issues, including gambling addiction.
• Hospital Bahagia Ulu Kinta, Perak: A leading psychiatric and addiction treatment centre in Malaysia offering comprehensive treatment programmes.
• Talian Kasih 15999: A national helpline providing initial support and referrals to appropriate services for a range of issues, including addiction.
• helo88 Support (24/7): Our support team is trained to provide initial guidance and help you activate self-control tools or self-exclusion right away.